Policies and Procedures

There are no refunds on any products or services.  Payment must be made in advance to confirm appointment(s).  A credit may be applied to booked appointments that are rescheduled within 60 days.  We accept credit cards by phone and online (coming soon). 

All Makeup Services (Bridal, Wedding Party, Special Occasion, etc.):

All makeup services, except for brow arching & grooming services, require an advanced payment/deposit to confirm the appointment.  In order to better serve our clients, we require a 48 hour notice for appointment cancellations.  Since payment is required in advance, a credit may be applied towards a rescheduled date within 60 days.  All rescheduled makeup sessions must be serviced within 60 days. 

Brides:

A questionnaire created specifically for you must be completed.  This document outlines the following:  Wedding Date, Location, Quantity of "Makeup" Individuals and Time.  In addition, a service agreement will need to be signed the day of the trial.  Note:  A trial makeup application is mandatory for all brides. 

Personal Shopping:

We schedule and require a one hour image consultation to evaluate your current style.  We will make wardrobe and beauty recommendations, tailoring a plan just for you.  In order to prepare for your personal transformation, you will be provided with an in-depth questionnaire to complete.  Please view our rates, for additional information.

Mileage:

We will travel up to 25 miles, at no extra charge.  Each additional mile, outside this radius, will incur a $.50 a mile charge.  Parking fees may also apply. 

Travel Fees:

For out of town clients, there is a travel time charge of $35/hr plus reasonable expenses, including ticketing and or car service cost in advance.

Cancellations:

In order to better serve our clients, we require a 48 hour notice for class attendance and appointment cancellations.  Since payment is required in advance, a credit may be applied towards a rescheduled date within 60 days.  All rescheduled services and classes must be serviced within 60 days. 

If for any reason the class is cancelled or rescheduled, after you have made a payment, you will receive a full refund of the service or event fee.  However, you may choose another event or service of equal value or receive a program credit at your discretion.

Event Fee Refunds:

If you are unable to attend an event that you have already paid, you will receive a 100% program-credit for the event or service fee.  This program-credit may be used within 60 days from the date of issue.  Credit Card, Cash or Money Order refunds are not available for event or service fees. 

Fee Payment:

Event fees may be paid by MasterCard, Visa, American Express, Cash or Money Order.  Event Fees must be paid in full prior to an event. 

Please Note:  We do not accept checks; however, we will gladly accept your check card with the Mastercard or Visa logo. 

Supplies:

Class participants may choose to provide their own makeup kit to work from or use the products provided for your use.  It is highly recommended that students use their own brushes.  In this case, they will be comfortable with the tools they will be using after the class is completed.  Discounted brushes may be available for purchase.  If you do not have brushes, some will be provided to you for classroom use.  Note:  A makeup kit and brush kit may be provided, to each class attendee, for classes with a 2-5 day durattion. 

Class Attendees:

Attendees will work on each other as models for makeup events.  Additional models may also be provided.

ALL SALES ARE FINAL.  WE CONSIDER A PAYMENT EARNED, ONCE IT HAS BEEN MADE.  THERE ARE NO EXCEPTIONS OR REFUNDS TO THE POLICIES AND PROCEDURES ABOVE.